Refund policy
Refund Policy
Paragon Pro Manufacturing Solutions
At Paragon Pro Manufacturing Solutions, we take pride in designing and manufacturing durable, professional-grade equipment. We stand behind the quality of every product we ship — and if something isn’t right, our team is here to help. Please call and talk to real people who built your product at (701) 775-0551 or (800) 448-0822.
Please Contact Us First
Before starting a return, we encourage you to reach out to our team. We’re real people here at Paragon Pro, and in many cases we can troubleshoot any issue, answer questions, or find a solution without the need to send your equipment back.
To request a return or get support, please contact us at:
All returns require approval before being sent back.
If your return is accepted, we will provide return instructions and next steps.
Please note: Items returned without an approved request will not be accepted.
30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible, your item must be:
- In the same condition as received
- Unused and unassembled
- In the original packaging
- Accompanied by a receipt or order number
Return Shipping Information
Due to the size and nature of our equipment, return shipping is handled on a case-by-case basis.
Return shipping costs may apply unless the return is due to:
- Shipping damage
- A manufacturing defect
- An order or fulfillment error on our part
Our goal is always to make the process fair, clear, and simple.
Damages and Order Issues
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or special-order products
- Hazardous materials or flammable liquids
- Gift cards
- Final sale, used, or discounted items
If you have questions about a specific product, feel free to reach out before ordering.
We will always do the right thing for you.
Exchanges
The fastest way to receive a replacement is to return the original item first. Once your return is accepted, you may place a new order at any time.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.
Items must be returned unused, in original condition, and include proof of purchase.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the transaction.
Refund Policy
Paragon Pro Manufacturing Solutions
At Paragon Pro Manufacturing Solutions, we take pride in designing and manufacturing durable, professional-grade equipment. We stand behind the quality of every product we ship — and if something isn’t right, our team is here to help. Please call and talk to real people who built your product at (701) 775-0551 or (800) 448-0822.
If more than 15 business days have passed since approval, please contact:
